Reference

Privacy Policy — How We Handle Your Information

We collect account details, payment data from bKash, Nagad and Rocket deposits, and device information to run your lobby access and verify withdrawals.

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777joya Privacy Policy — How We Handle Your Information
DATA SECURITY

How We Protect Your Information

We encrypt account passwords, payment references and session tokens using industry-standard protocols so they're unreadable in transit and at rest. Access to account records is restricted to support staff and payment operations — login attempts, failed PIN entries and withdrawal requests trigger alerts we review manually. Cookies expire after your session or when you log out, whichever comes first. We retain game and transaction logs for the period local regulations require, then archive or delete them depending on the jurisdiction.

Encryption

Your password, bKash PIN and wallet transaction references travel over encrypted connections and are hashed in our database so even our team can't read them in plain text — only you can unlock your account.

Access Control

Support agents see account history and bet records only when you open a ticket — they can't view your password or wallet PIN, and withdrawal approvals require a second review from our payment team.

Cookie Management

Session cookies remember your login and language choice while you browse — they don't track you across other sites, and you can clear them in your browser settings anytime to force a fresh login.

Data Retention

We keep transaction and bet records as long as your account is open plus the archive period local law requires — once that window closes we delete personal identifiers and keep only anonymised totals for reporting.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what we collect, want to update your details or request account deletion, contact our support team. Email gets the fastest turnaround for data requests because we can verify your account and send documentation securely. Live chat handles general privacy questions but can't process formal data-subject requests without email follow-up.

Email Support Send data requests to our support email with your account number and mobile number on file — we'll verify your identity and respond with the information you asked for or confirm changes within a few business days.
Live Chat Use the chat widget for quick privacy questions like what data we store or how cookies work — the agent can explain the policy but will ask you to email for formal access or deletion requests.
Account Settings Update your mobile number, email and password directly in account settings — those changes take effect immediately and we'll send a confirmation SMS to your registered number for security.

Common Questions About Your Data

We collect your mobile number, email address, password and the bKash, Nagad or Rocket wallet identifier you use to deposit — that's what we need to verify your account and process payments securely.

Your wallet transaction reference goes to the payment processor — bKash, Nagad or Rocket — to clear deposits and withdrawals, but we don't sell or share your data with advertisers or third-party marketing networks.

We archive your transaction and bet history for the retention period local regulations require in eligible regions — once that window ends we delete personal identifiers and keep only anonymised records for compliance reporting.

Yes — email our support team with your account number and registered mobile, and we'll send you a file with your account details, deposit records and bet history after we verify your identity.

Email support with your account reference and ask for deletion — we'll close your account, zero your balance if it's empty, and delete personal data within the timeframe local law allows in your jurisdiction.

We use session cookies to keep you logged in and remember your language choice — you can clear them in your browser but that will log you out and reset preferences each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.